Almenza Pet Store – Return and Refund Policy
Effective Date: 14 days
At Almenza Pet Store, customer satisfaction and the well-being of your pets are our top priorities. If you’re not completely satisfied with a product you purchased, we’re here to help.
1. Return Eligibility
You may return most new, unopened items within 14 days of purchase for a full refund or exchange, provided:
- The item is in its original packaging.
- The item is unused, unwashed, and in resaleable condition.
- You provide a valid receipt or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened pet food or treats.
- Perishable or temperature-sensitive items (e.g., frozen products).
- Live animals, fish, or insects.
- Items marked “final sale” or “non-returnable.”
- Grooming tools and hygiene products that have been opened or used.
3. Defective or Damaged Products
If you receive a defective or damaged item, please contact us within 3 days of delivery or purchase. We will:
- Replace the item, or
- Offer a full refund, depending on availability and your preference.
Please provide photos of the damaged item and the packaging.
4. Refund Process
Once your return is received and inspected, we will:
- Notify you of the status of your refund.
- Issue a refund to your original payment method within 5–10 business days if approved.
Shipping costs are non-refundable unless the return is due to our error.
5. Online Purchases
If you purchased through our website:
- Contact us at [your email or phone number] before shipping any item back.
- You are responsible for return shipping costs, unless the item was defective or sent in error.
6. Contact Us
For questions about returns or refunds, contact us at:
📧 Email: almenzallc@gmail.com